Frequently Asked Questions

Here are some things you might like to know before hiring our machines;

• What do I need to check before I start digging? - It is important that you check for any signs of underground services in the area you are going to be digging. This could be anything from drainage, gas, electricity, telephone or anything that could be damaged by a machine.
• Who is responsible for the machine? - You are responsible for any damage, or theft to any of the machines whilst on hire to yourself. Some household insurances may cover you for your period of hire, but you would need to speak to your insurer for information on this.
  
• What do I need to check when choosing a digger/before I hire? - Access, often on sites you may find that access is restricted, make sure that you know the minimum width and height of the route you are going to be using, this will then help to steer you in the right direction of which digger would be best. Job Type, getting the right type of machine for the job is also very important, you will need to work out how deep you will be needing to dig, as this will also help to narrow down which digger would be best for you to hire.
• Do the machines come with fuel? - All machines are supplied with a full tank of fuel. If you have not returned them with the same amount in on return, we will fill them up and charge accordingly. All our machines now require white diesel. 
• What happens when I am finished with the machine? - When you have finished, you must call us to let us know by 5pm to 'off-hire' that day, otherwise it will automatically go onto the next day. We will then in that call let you know an idea of time etc, as to when a driver will be coming to collect the machine. It is your responsibility to keep the machine in a safe and secure place until it has been collected.  The machine must be made available for when the driver comes to collect, to avoid any charges.
• When do I pay? - We take card payment upfront by credit or debit card. If you wish to set up an account, please contact us and we will send over the relevant forms.
• Do I need to clean the machines before it is collected? - You must ensure that all the tracks are dug out before the machine is collected. Also the cabs for any rubbish etc. If the machine(s) are returned in an unreasonable condition then a cleaning charge will be applied.